Managed IT Services
Teceze's Managed IT Services
Outsource your IT Services to focus on your core business
Areas that Our Service covers
- 24 X 7 Unlimited Remote IT Support
- 24 X 7 Unlimited Onsite Support
- 24 X 7 Proactive Health Monitoring
- 24 X 7 Security Monitoring
- Strategic Guidance
- Projects and Consultancy
- Professional Services
- Business Continuity
- Telephony and Connectivity
- Hardware Maintenance & Support
- Cloud Solutions
- Security and Compliance
- Monthly Reporting
- Document Management
Add-on Services
- Asset Categorization and Normalization
- Enriched Asset Information
- CMDB Synchronization
- Vulnerability Management
- Configuration Assessment
- Certificate Assessment
- Cloud Security Assessment
- Container Security Assessment
- Continuous Monitoring
- Threat Protection
- Patch Management
- Container Runtime Protection
- Mobile Device Management
- Cloud Security Posture Mgmt(AWS,Azure & GCP)
For pricing on these additional services, please contact our sales team directly on sales@teceze.com
Our Simple On-Boarding Process
We understand that it is necessary to make the decision to turn over, a part or all of the IT role to a third party and a smooth transition is essential to the ongoing partnership’s success.
You are in safe hands, with Teceze. Our tried and tested approach is based on longstanding experience.
Following the five basic steps below, we will seamlessly, effectively and on-time migrate all or part of your IT services from you or your current supplier to us.
Our Step by Step Process
1. Initiation of a Project
We assign a dedicated transition manager, set out the transition strategy and decide on the requirements for transition progress and the path to implementation.
2.Knowledge Transfer
We use existing suppliers and internal teams to capture and share information. We outline each Party's roles and obligations in the process.
3. Services Setup
To help the managed service, we gather details about the arrangement, implementation and configuration of the toolkits.
4. Services Transition
In a phased approach, we take responsibility for services from the current supplier or customer to mitigate any potential impact on business as usual.
5. Handover
We contractually shoulder the responsibility for the delivery of all in-scope services after the "Service start date".
5. Reverse Knowledge Transfer
Reverse KT refers to the KT process where knowledge recipients give documented feedback to project SMEs to demonstrate knowledge acquisition during the service transition process.
Why Choose Teceze As Your Managed IT Services Partner?
In case of a business-critical IT emergency, we will provide you with immediate technical support. If we can’t provide a remote solution, then we’ll be sending a field support engineer to your site across UK within an hour.
You’ll have your own dedicated account manager to make sure you get the most out of your ongoing IT investment and have a consistently high customer service level. A monthly account analysis will be done by your account manager and they will also schedule the annual IT infrastructure audit. Our award-winning consulting and project management departments assist our Account Managers. We are aiding for all tools that are used on the business. Our IT Support approach is completely a managed service.
Bronze
- Account Management
- Service Delivery Manager (Monthly Meeting)
- Carrier Management
- Incident Management
- Service Portal access
- Proactive Monitoring
- ICMP Monitoring
- Real time statistics (5s delay)
- Performance Monitoring
- Capacity Monitoring
- Support Services
- Network Support
- Wireless Support
- Firewall Support
- Applications Support
- Server Support
- Antivirus + Endpoint Management
- Unlimited remote support
- Unlimited onsite support (Limited to P1 Issues)
- Patch Management and Device Backups
- Unlimited Network / Firewall Firmware Upgrade
- Unlimited Endpoints / Server Patching
- System / Server / Network Backups
- Reporting
- Alerts reporting
- Adhoc reports
- Vendor Advisories
- Thresholding
- Ticket reports
- Post incident review
- Document Management
Silver
- Account Management
- Service Delivery Manager (Monthly Meeting)
- Carrier Management
- Incident Management
- Service Portal access
- Proactive Monitoring
- ICMP Monitoring
- Real time statistics (5s delay)
- Performance Monitoring
- Capacity Monitoring
- Support Services
- Network Support
- Wireless Support
- Firewall Support
- Applications Support
- Server Support
- Antivirus + Endpoint Management
- Unlimited remote support
- Unlimited onsite support (Limited to P1 Issues)
- Patch Management and Device Backups
- Unlimited Network / Firewall Firmware Upgrade
- Unlimited Endpoints / Server Patching
- System / Server / Network Backups
- Reporting
- Alerts reporting
- Adhoc reports
- Vendor Advisories
- Thresholding
- Ticket reports
- Post incident review
- Document Management
Gold
- Account Management
- Service Delivery Manager (Monthly Meeting)
- Carrier Management
- Incident Management
- Service Portal access
- Proactive Monitoring
- ICMP Monitoring
- Real time statistics (5s delay)
- Performance Monitoring
- Capacity Monitoring
- Support Services
- Network Support
- Wireless Support
- Firewall Support
- Applications Support
- Server Support
- Antivirus + Endpoint Management
- Unlimited remote support
- Unlimited onsite support (Limited to P1 Issues)
- Patch Management and Device Backups
- Unlimited Network / Firewall Firmware Upgrade
- Unlimited Endpoints / Server Patching
- System / Server / Network Backups
- Reporting
- Alerts reporting
- Adhoc reports
- Vendor Advisories
- Thresholding
- Ticket reports
- Post incident review
- Document Management
Looking for a New Managed IT Service Provider to migrate to?
If so, we’d love to speak to you! Some of our most successful partnerships are with organisations that have switched to Teceze from an existing provider. The reasons why they move are many and varied. Some have simply outgrown their existing partner and looked to Teceze for more mature services. Others, through rapid growth, needed round the clock IT support and their existing partner couldn’t provide that.
Our expert team is here to help with any questions you have regarding our products or services. Fill out the form below or contact us on info@teceze.com
"Rely on us, as we make the smooth transition from your existing MSP!!!"
